We guarantee 100% customers satisfaction. Apart from being able to buy high quality products, we have our own exchange policy for returned goods following the consumer rights codes.

Cases where the customer will be able to change the product paying a new freight:

a) Change for any other product of the site. If the changed product is of higher value, the difference will be discounted from the freight, if lower value the customer will pay the difference, in accordance with the payment modality;

b) In case the customer is not satisfied with the acquired product, he will be able to change it for another one. Products can only be changed if not worn.

Case where the customer will be able to change the product without paying a new freight:

a) If a different product has been received instead of the one requested. Or if it is presenting any confection problem.

Customers can exchange the product within 7 (seven) days on receipt.

Case where the customer will be able to give back the product paying a new freight:

a) The customer will be able to give back the product (canceling its purchase), within 7 (seven) days after the act of receiving it, since he has not used or consumed the product. We do not accept the devolution of used product by the customer.

In all the cases above, the customer will have to send the product for exchange to our plant . Only after receipt and in the stated period of 5 to 10 days, we will carry through the exchange of the product or cancel the purchase and return the amount paid.